WorkCustomer support helpdesk and ticketing
Workhub's support module gives your team a single queue for every customer request, with response targets and a knowledge base to answer faster.
What you get
Tickets in one queue
Log, assign and resolve customer tickets from a single queue, whichever channel they came from.
SLAs and escalations
Set response targets and escalate tickets that are close to breaching, so urgent customers are not missed.
Knowledge base
Publish help articles your team and customers can search, and cut repeat questions.
Frequently asked questions
Is the knowledge base included?
Yes. The knowledge base comes with the support module, and with Mail as an add-on.
Can I start free?
Yes. Choose support as one of your 2 free modules for 45 days.